Everything we do at RN2writer is focused on one goal: Helping YOU succeed as a writing business owner! To that end, we have implemented policies and procedures that allow us to efficiently and fairly handle all customer service issues. We strive for your satisfaction 100% of the time and welcome your feedback at [email protected].

Please note: We provide customer service 7 days a week and promise a response within 24 hours. If you haven't heard back from us, it's likely because your email provider is blocking our message. Please add "rn2writer.com" to your "trusted senders" list. Thank you for your patience!

GENERAL POLICIES

We entertain refund requests that conform to the product-specific policies below. We will accept refund requests submitted in a timely manner, as set forth below, under "General Procedures." We will not honor refund requests that do not conform to the simple requirements below. We honor all U.S. federal laws regarding refunds, as applicable. Where a refund is an option, we reserve the right to offer/process partial refunds.

For refundable products, we limit refunds to one refund per product per customer over the customer's lifetime. We will not process multiple refunds for the same product(s) purchased over the course of time. In other words, if a customer buys a product, receives a refund for it, subsequently purchases that same product again, and subsequently requests another refund for it, we will not honor that subsequent refund request.

Please carefully read the full guarantee details for your product(s) below.

GENERAL  PROCEDURES

In all cases, if you desire to request a refund on any RN2writer product, you must:

1. Send your request by email to [email protected] 
2. If enrolled in Get Paid (Well!) to Write, you must complete an exit interview with your original Admissions Advisor. We will provide you with a link to schedule that call.
   
3. Fill out and submit the digital refund form we send to you 

REFUNDABLE PRODUCTS AND OFFERS

Ebooks, Video Trainings, and Digital Downloads

We offer a 7-day money back refund policy on these products.

Courses

When purchased at full retail price, all products labeled as a “course” are fully refundable until you submit the course unlock key. Usually, the key is located around one-quarter of the way into the course so that you have the opportunity to sample the content. You agree that submitting the course unlock key renders the product non-refundable.

If you purchased a course on a three-payment plan offered by RN2writer, you agree that the payment plan is non-cancellable if you submit the course unlock key before all three payments have been made.

We may, from time to time, offer to rebate the purchase price of a course upon the subsequent purchase of a program. Should we make this offer, it is limited to one (1) course fee rebate per customer per lifetime.

Programs

When purchased at full retail price, all products labeled as a “program” are fully refundable until you submit the unlock key in the course portion of the program. Usually, the key is located around one-quarter of the way into the course. You agree that submitting the course unlock key renders the entire program non-refundable.

If you purchased a program on a three-payment plan offered by RN2writer, you agree that the payment plan is non-cancellable if you submit the course unlock key before all three payments have been made.

NON-REFUNDABLE PRODUCTS AND OFFERS

Freelance Freedom Membership

The membership is non-refundable, but you may cancel anytime. To cancel your membership subscription, simply log in to your account at RN2writer and access your account settings by clicking on your avatar. Navigate to "Billing" and cancel your subscription. Your subscription will terminate on the next renewal date. Note that no refunds or pro-rata refunds will be given.

Cancelling your membership subscription results in loss of access to all of the products and features included in the membership at the time of cancellation or subsequently added in the future, including but not limited to:

• Live coaching sessions
• Coaching session recordings and transcripts
• Freelance Freedom courses and tutorials

Private Coaching

Private coaching is non-refundable. Payment plans are non-cancellable.

Live Events

Live events are non-refundable.

Seasonal Offers, Sales, Limited-time Discounts

Any video training, course, program, or bundle of disparate products that is offered as a "Black Friday Deal" or "New Years Deal" or another type of seasonal or time-limited sale item, is non-refundable, and the policies outlined above for such individual products purchased at full retail price do not apply. Non-refundable offers are clearly marked on the checkout page, and you must check the box to acknowledge that the offer is non-refundable prior to purchase.

LAST UPDATED: November, 2024.