Refund Policies & Procedures
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Everything we do at RN2writer is focused on one goal: Helping YOU succeed as a freelance writer! To that end, we have implemented policies and procedures that allow us to efficiently and fairly handle all customer service issues. We strive for your satisfaction 100% of the time and welcome your feedback at [email protected].
Please note: We provide customer service 7 days a week and promise a response within 24 hours. If you haven't heard back from us, it's likely because your email provider is blocking our message. Please add "rn2writer.com" to your "trusted senders" list. Thank you for your patience!
We will honor satisfaction guarantee requests submitted in a timely manner, as set forth below, under "General Procedures." We will not honor guarantee requests that do not conform to the simple requirements below. Where a refund is an option, we reserve the right to offer/process partial refunds.
For refundable products, we reserve the right to limit refunds to one refund per product per customer over the customer's lifetime. We may choose not process multiple refunds for the same product(s) purchased over the course of time. In other words, if a customer buys a product, receives a refund for it, subsequently purchases that same product again, and subsequently requests a refund for it, we are not obligated to honor that subsequent refund request. In these situations, refund eligibility will be determined by RN2writer on a case-by-case basis.
In general, we offer:
- Money back guarantee on ebooks, audiobooks, and video trainings valued under $100.
- No cash refunds on any course/coaching programs.
- Limited money back guarantee on STAT Membership subscription.
Please carefully read the full guarantee details for your product(s) below.
No refunds and no cancellation on payment plan purchases. We hold fairness as one of our corporate values, and we want every member to feel they have been treated fairly in every interaction with RN2writer. For this reason, we require full payment for all non-refundable products, even when these are sold on a three-payment installment plan. It would not be fair for someone to make one installment payment, consume the entire product, and then cancel their remaining installments - essentially receiving the product for one-third the price others are paying. To ensure fairness in this regard, we have implemented the following policy.
Installment payment plans are offered by RN2writer as a courtesy on some products to make our programs as affordable as possible to as many people as possible. The buyer agrees they are responsible for paying the full purchase price of the product by making all installment payments until the full price has been paid. If a buyer attempts to cancel a payment plan before the full purchase price has been satisfied, the balance due will be charged in full to the method of payment on file.
In all cases, if you desire to avail yourself of the guarantee on any RN2writer product, you must:
- Send your request by email to [email protected]
- Include your name
- Include the email address used to make the purchase
- Include a specific reason (related to the product you purchased) why you are requesting a cancellation/refund
- Complete a brief online questionnaire prior to cancellation or refund, if requested
GUARANTEE POLICIES FOR RN2WRITER PRODUCTS
Ebooks, Video Tutorials, Digital Downloads, and Product Bundles
We offer a money back guarantee on these products. This includes all versions of Design Your Dream Career as a Nurse Writer ebook and audiobook, the video "How I Make $400 an Hour as a Nurse Writer," the ebook "How to Pitch Health Stories to Editors: Your Ultimate Guide," and all other products individually priced below $100, whether sold individually or in a product bundle. We must receive your refund request within seven (7) days of the purchase date.
Nurse-to-Writer Bridge Program
We do not offer any cash refunds on this product because the training you receive in this program is very valuable even if you never use it to pursue freelance writing. That said, our goal at RN2writer is to help you become a freelance writer, and so we offer the following guarantee to help you achieve that goal: If you complete at least 75% of the course and have not obtained a writing sample by your eighth (8th) coaching session, we will extend your coaching by 8 weeks at no cost. Plus, you retain access to all the course materials and recordings of the coaching sessions included in your package. You must submit your request for a coaching extension within 48 hours of the final coaching session of your package.
Get Paid (Well!) to Write Program version 2.0 purchased on or after 12/1/22
We will be putting everything we have into helping you land your first recurring client by the end of the Get Paid (Well!) To Write program, and we happily guarantee your success - provided you make an equal investment of time and effort in the program. If you complete and turn in all 16 weekly assignments but have not yet made your first dollar from writing, then we will refund your money because we are 100% committed to helping you succeed at your goal of making money as a writer!
RN2writer STAT Membership
We highly value our STAT members and work hard to help you take your writing business to the next level in this program. We offer a limited cash back guarantee on this membership, in accordance with the policies below. Prior to processing any cancellation, we require the member to complete a brief cancellation survey. This allows us to gather feedback to improve the STAT Membership product.
If your purchase included a "free trial period," then you must cancel prior to the expiration of the trial period to avoid being charged. Cancellation requests received after the trial period has elapsed will not be refunded, but we will cancel the subsequent monthly billings, and your membership will expire on its next renewal date.
If your purchase did not include a free trial period, then you may cancel within 7 days of purchase for a refund of your first monthly installment payment. Cancellation requests received after the 7th day will not be refunded, but we will cancel the subsequent monthly billings, and your membership will expire on its next renewal date.
Any membership that lapses due to expired credit card on file or is proactively canceled by the member may only be reinstated at the then-current rate.
Note that cancelling your membership subscription results in loss of access to all of the products and features included in the membership at the time of cancellation or subsequently added in the future, including but not limited to:
- Weekly live coaching sessions
- Coaching session recordings and transcripts
- STAT course
- Private STAT community
- Weekly membership emails
- Quarterly live events
- Monthly video trainings
ARCHIVED PRODUCTS PURCHASED PRIOR TO 9/30/22
Get Paid (Well!) to Write version 1.0 purchased prior to 12/1/22
We do not offer any cash refunds on this product because the training you receive in this program is very valuable even if you never use it to pursue freelance writing. That said, our goal at RN2writer is to help you become a freelance writer, and so we offer the following guarantee to help you achieve that goal: If you have not had an article query accepted or signed a contract with a content client by your 32nd coaching session, we will extend your coaching by one cycle (16 additional weeks) at no cost. Plus, you retain access to all the course materials and the recordings of all coaching sessions included in your package. No refunds. You must submit your request for a coaching extension within 48 hours of the final coaching session of your package.
Passion, Profit, Prestige: How to Write Health Articles for Money Standalone Course and Ultimate Health Journalism Basics for Nurses Course
These products are no longer available for individual purchase as of 8/26/22. The original refund policy on these products was: We must receive your refund request with seven (7) days of the purchase date OR the date of the first installment payment. The money back guarantee window on these products closed 9/3/22.
Complete Guide to Content Marketing Writing for Nurses Standalone Course
This product is no longer available for individual purchase. The original refund policy on this product was: We must receive your refund request within thirty (30) days of the purchase date OR the date of the first installment payment. The money back guarantee window for this standalone product closes on 10/30/22.
This policy does not apply to the version of The Complete Guide to Content Marketing Writing for Nurses course that is bundled inside the Get Paid (Well!) to Write Program.
Success Society Subscription
We will fully refund the annual subscription fee to any Success Society member who requests a refund within 30 days of the original charge. Otherwise, we will cancel future payments without a refund of monies paid.
LAST UPDATED: December 2022.